Return Policy

We hope you love what you’ve ordered, but if there’s an issue or you are unhappy with your purchase, please send your item(s) back to our Onenet Store in accordance with the following Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging, which must be in unused and new condition.
  • Returns are processed within 5-7 business days after your item(s) are -received at our Onenet Store.
  • Onenet Store does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue credit. Please email [email protected] for assistance.)

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, We will not issue credit for your returns.

Returned to Sender & Refused Packages

This can happen if 

1) an address is invalid or missing information 

2) the carrier is unable to deliver your package 

3) the order is refused by the customer at the time of delivery.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. We does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Notes for Exchanges

You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Onenet Store is not responsible for lost or damaged packages.

Standard shipping fees will apply for exchanges.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ([email protected]) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email [email protected] within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

We will accept return with the following terms:

Do you accept returns from the United States?

Yes, I accept returns

How can customers return your products?

In store
By mail

How will customers get the return label?

For defective products

2. For customer remorse

In the box

How many days do customers have to return a product?

30 Days

How can customer return products condition that allow?

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?

For defective products
No cost

2. For customer remorse

No cost


Refund Policy

Refunds are only applicable to products that are defective or have been damaged, broken, or deformed due to a manufacturing error, our error, or during the shipping process.

Such items must be reported through our Email: [email protected] within 72 hours of delivery confirmation, including submission of images that show the defect, damage, or incorrect item. Upon approval and at our option, we will issue a refund less shipping and handling fees or send a replacement item to you at our expense. We may require, at our option, that the defective, damaged, or deformed item to be returned.


If you haven’t received a refund yet, be advised that depending on the method of payment you used, and the bank you use, refunds can take 5 to 7 business days to credit back to you. This is not within our control, as it falls within your financial institution’s policies.

If more than 7 business days have passed since you received a refund confirmation email from us, contact your financial institution for more information.

If 10 business days have passed since we issued you a refund and you have contacted your bank with no resolution, send us an email and we’ll contact our payment processor to see if we can help you.

Any further questions about our return and refund policy?
Please send us an email at [email protected] and we will help you out to the best of our abilities!